FAQ
Account Related
If you want to change your nickname, go to the "My Account" page and fill in your new nickname, the
nickname will be changed.
When you open the app, you can choose account login, email login, or mobile phone login. We recommend
you use your email or mobile phone number to register for an account.
1. Please make sure you have entered the correct account and password.
2. If you forgot your password, please go to the "Login page", click "Retrieve Password" and fill in the corresponding information to find your password.
2. If you forgot your password, please go to the "Login page", click "Retrieve Password" and fill in the corresponding information to find your password.
You can see your ID on my page. An ID is a string of numbers located below your username in your
profile.
You can see on 'my page' that if you need to switch accounts, please click the "Settings - Log Out"
button. You can then log in to other accounts.
Payment Related
1. Please try to wait a few minutes or log into the game again.
2. If you have received the receipt but still haven't received the purchased diamonds, please contact our customer service.
2. If you have received the receipt but still haven't received the purchased diamonds, please contact our customer service.
Your network or device settings can sometimes cause errors when you open the store. Please check that
the store is loaded. If not, please provide our customer service with your ID, country and city, network
environment, model and system model to get a quick solution from us.
All games within the app use the virtual currency only. Therefore you cannot win real money in the game.
These virtual currencies also cannot be exchanged for real money.
Game Related
You can find the maximum hand type by clicking the "Settings" button in the upper left corner after
entering the game interface.
Your chips are not gone. We deduct fixed but arbitrary bets called blinds.
You can click the avatar information of other players in the game, and the information card interface of
the player will pop up, and then there will be a button to give diamonds in the interface.
Other Related
Our game is an online game and requires a stable internet connection. If you frequently experience poor
network connection in the game, please check if your network connection is normal. We strongly recommend
that you use a stable WIFI or mobile network for gaming.
1. Please clear the cache first;
2. If the problem is not solved, please try to check the network condition.
3. If the problem is still not resolved, please try to reinstall the game. If none of the above solves the problem, please record your mobile phone model, System version number, country, and mobile phone configuration. Then go to the official website or in-game to give feedback, we will help you solve the problem as quickly as possible.
2. If the problem is not solved, please try to check the network condition.
3. If the problem is still not resolved, please try to reinstall the game. If none of the above solves the problem, please record your mobile phone model, System version number, country, and mobile phone configuration. Then go to the official website or in-game to give feedback, we will help you solve the problem as quickly as possible.